Rate fixing

• On purchase of cryptocurrency - the rate is fixed after receiving notification of the success of the payment through the payment form, on the party of the payment system.
• When selling cryptocurrency - the system fixes the rate, recalculates the amount and initiates payment after confirmation of the transaction in the Blockchain network.
• Bitcoin - 1, Ethereum - 4, Tron - 19.

Main provisions of the regulation

Sale of cryptocurrency:

• In case of sending a cryptocurrency - the rate of operation and the sum to be paid - are calculated on 1 (Bitcoin) or 4 (Ether/Tether ERC20) or 19 (Trx/Tether TRC20) confirmation of the transaction in the network. After the rate is fixed, the amount to be paid is counted and initiated by the system automatically, on the details specified by the client. Payments are made on any UAH cards issued by Ukrainian banks. The term for crediting depends on the issuing bank of the recipient's card (from a few seconds to 5 banking days).

Purchase of cryptocurrency:

• Payments from cards are processed on the payment system side, in real time mode. Upon being notified of a successful payment, the system immediately initiates the sending of a cryptocurrency to a specified client address in an automatic mode, with a priority commission. The timing of the assignment of a cryptocurrency to the client’s address depends on the load on the network. As a rule, the system receives the acknowledgement of payment by the client immediately, but in some cases there may be delays on the side of the payment system or bank. Also take into account that the amount to be paid will be revised relative to the rate relevant at the time of payment - which is fixed after the receipt of payment, through the form of payment, on the side of the payment system.

Payment errors:

• When sending a payment - the system may receive a refusal, which will be notified to the client on the order page. This can occur for a number of reasons: a failure in the payment system; temporary technical work; a customer has specified incorrect details - a nonexistent, incorrect, blocked account number; a refusal to credit from the issuer bank: A currency card has been specified or the limit has been exceeded for the amount or number of transactions. Orders with this status are processed by the operator during working time. All questions about translation time can be asked by contacting our Support Service. If it is not possible to send the funds to the client or to transfer them in another possible way, through no fault of the service, the sum of the funds will be returned to the client, minus the commission for dispatch.

Payment from stolen cards:

• In case of suspicion of using stolen card data, the service reserves the right to suspend sending Virtual assets - until the situation is clarified.

Verification of user identity:

• In some cases, when making returns or conclusions to other details, the service may request authentication documents from the user and perform Skype-Call to fully identify the user and his details.

Return policy:

• If it is not possible to pay to the client, through no fault of the service, the amount of money will be returned to the client minus the commission to send. The assets will be sent to the same address from which the client made the money transfer to the service. In case of change of requisites for return of funds, on the part of the client, the service in the right to request any information, to identify the client as the true holder of assets. In order to minimize risks, both the service and the client - returns are formed not earlier than 6 hours after receiving funds by the service from the client (after confirming the transaction).

Regulations for dealing with problematic situations:

• All matters that arise are handled through our Support Service. To solve your question, make sure to specify the number of the orders, describe in detail the problem, if necessary immediately specify new payment details. The time limit for processing the request is the Support Service’s working time. Outside working hours, consultations will be provided as quickly as possible.

Force - Majeure circumstances:

• It is possible to deviate from the rules of the execution of operations in case of situations which are not caused by the service. Most transactions involve a third party (Banks, Payment Systems) and in case of defects on the side of the intermediary (technical works, loss of translation inside the system, etc.), to the terms of the rules, is added time to fix defects on the side of the service intermediary.

Full service rules - you can get acquainted with this service.