User support

Service Operating Rules

  • Orders are processed automatically 24 hours a day.
  • Support is available on weekdays - from 9:00 to 21:00.
  • Advice on non-working hours will be provided as soon as possible.

Order processing time

Purchase of cryptocurrency:

  • Visa/Mastercard payment - Payments are processed on the payment system side, in real time mode.
  • Upon being notified of a successful payment, the system immediately initiates the sending of a cryptocurrency to a specified client address in an automatic mode, with a priority commission.

Sale of cryptocurrency:

  • Payments on Visa/MasterCard cards are made on any UAH cards issued by Ukrainian banks.
  • The time of the transfer, after confirmation of the transaction, is usually from 1 to 15 minutes, depending on the bank issuing the cards.

In case the order cannot be executed automatically - for technical or other reasons, according to the Service Rules, we guarantee processing of the orders within 12 hours during the working hours of the Support Service.