User support
Service Operating Rules
- Orders are processed automatically 24 hours a day.
- Support is available on weekdays - from 9:00 to 21:00.
- Advice on non-working hours will be provided as soon as possible.
Order processing time
Purchase of cryptocurrency:
- Visa/Mastercard payment - Payments are processed on the payment system side, in real time mode.
- Upon being notified of a successful payment, the system immediately initiates the sending of a cryptocurrency to a specified client address in an automatic mode, with a priority commission.
Sale of cryptocurrency:
- Payments on Visa/MasterCard cards are made on any UAH cards issued by Ukrainian banks.
- The time of the transfer, after confirmation of the transaction, is usually from 1 to 15 minutes, depending on the bank issuing the cards.
In case the order cannot be executed automatically - for technical or other reasons, according to the Service Rules, we guarantee processing of the orders within 12 hours during the working hours of the Support Service.